Field Engineer [IC4]

Overview

Job Description

Responsibilities

• - Start building a trusting relationship with your peers on the Field Engineering, Software Engineering, and various account teams.
• - Learn about our product, our value proposition, our customers, our teams, and our processes.
• - Dive deeply into our customer use cases and advanced implementations of Sourcegraph’s technology to support those use cases.
• - Join customer and prospect calls with some of our largest (Fortune 500) customers to understand their technical challenges and needs.
• - Work directly with Sales and CSM counterparts to lead our customers to success: troubleshooting challenging issues, understanding custom use cases and designing solutions to fulfill them, and developing strong relationships with customer power users.
• - Educate and enable technical admins within our customers to successfully configure and subsequently maintain their environments through best practices.
• - Help optimize internal customer success metrics by partnering with technical admins and users.
• - Collaborate closely with Product and Engineering on what you observe and learn from customers to drive product improvements.
• - Work closely with Sales and CSM to improve the overall customer experience.
• - Create content in collaboration with Marketing based on your customer experience and findings.
• - Iterate on existing processes, templates, and tools to better service our customers.
• - Become a heavily trusted advisor and expert on Sourcegraph’s products and, more importantly, how our customers use them.

Required Skills

• - Bachelor's degree in Computer Science or equivalent professional experience as a Software Engineer.
• - Passion for using your strong technical background to directly support complex customers.
• - Work experience in a technical, customer-facing role with a deep understanding and strong working knowledge of the end-to-end software development lifecycle and the AI coding landscape.
• - Strong scripting abilities with familiarity across a wide variety of languages and frameworks.
• - Work experience running large-scale migrations, code modernizations, refactors, and/or platform upgrades.
• - Work experience delivering highly technical solutions either directly to specific customers or to a variety of internal stakeholders.
• - Ability to identify issues and opportunities as well as solutions to solve both internal and external problems or gaps.
• - Strategic mindset with the ability to identify shortcomings and opportunities that can be shared internally and in future customer engagements.
• - Ability to collaborate and communicate fluently with a wide range of stakeholders, internal and external, across engineers, management, champions, and administrators.
• - Work experience providing technical training to customers on product features, troubleshooting, configuration, and organizational best practices.
• - Organized approach to work, with demonstrated ability to proactively scope, plan, execute, and manage multiple differing customer engagements concurrently.
• - Ability to communicate and explain technical concepts to a non-technical audience.
• - Working experience with a range of application environments, complexities, and deployment methods, including both on-premise and cloud-native architectures.

Benefits

• - Above-average salary
• - Equity
• - Generous perks & benefits