Global Director, Technical Account Management
Overview
Nerdio is seeking a strategic, people-first Director of Technical Account Managers (TAMs) to lead and scale our global TAM function.
Job Description
Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation. Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.
Responsibilities
- - Lead and mentor a team of people managers overseeing global TAMs across multiple regions and time zones
- - Drive alignment between TAM efforts and broader Customer Success, Product, and Sales strategies
- - Develop and execute playbooks for adoption, expansion, and value realization tailored to various customer segments
- - Collaborate with Product and Support teams to relay customer feedback and influence the roadmap
- - Establish KPIs and performance benchmarks for TAMs, with a focus on customer outcomes and renewals
- - Ensure technical excellence and consistency in customer engagement across your team
- - Oversee complex customer escalations and executive-level relationships where needed
- - Champion a culture of accountability, learning, and customer centricity across the TAM team
- - Lead hiring, onboarding, and career development for the global TAM organization
Required Skills
- - Minimum of 8 years of experience in Customer Success, Technical Account Management, or Solutions Architecture roles, with minimum 3+ years in people leadership
- - Proven track record of leading and scaling global teams focused on technical adoption and account growth
- - Deep understanding of cloud/SaaS technologies; experience in Microsoft Azure, Virtual Desktop Infrastructure (VDI), or IT partner ecosystems
- - Strong executive presence, with the ability to influence both customers and internal stakeholders
- - Analytical and process-oriented, with a data-driven approach to team performance and customer impact
- - Excellent communication skills and comfort operating in a fast-paced, high-growth environment
Benefits
- - Competitive Base + Commission Plan
- - Stock Options
- - Health and Welfare Plans*
- - Life and Disability Plans*
- - Retirement Plan*
- - Unlimited Flexible Paid Time Off......including your birthday off!
- - Collaborative Team Culture
- * Benefits for international employees, outside the US, vary by country
About the company
Nerdio offers tools to manage Azure Virtual Desktop and Windows 365, making it easier for Managed Service Providers and enterprise IT teams to deploy virtual desktops efficiently. Its platform focuses on automating tasks, optimizing costs, and scaling operations within Microsoft Azure. By improving management workflows, Nerdio helps organizations boost performance and minimize operational overhead.
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