Implementation Consultant

Overview

Job Description

Responsibilities

• - Own the full implementation cycle from signed-to-live for mid-market and enterprise companies.
• - Be responsible for proactively developing and project managing a customer’s integration strategy, plan and timeline.
• - Lead and contribute to team projects to develop, improve, and scale our processes.
• - Manage client relationships and engage in business-level and technical conversations at multiple levels of the organization, including CTO, COO, and CFO.
• - Engage with cross-functional teams (e.g. Product, Engineering, Legal, Business Teams, etc) to craft custom solutions to achieve customer objectives.
• - Help build an account deployment process that can be scaled across global sales teams at Stripe.
• - Lead the establishment of a new regional office, implementing established team practices while fostering our collaborative culture, and serving as a cultural ambassador.

Required Skills

• - 3+ years of experience working with customers, preferably at a technology company, with a track record of top performance.
• - Hands-on experience working with APIs is required, including integrating, testing, and troubleshooting endpoints.
• - Proficiency with API testing tools such as Postman or Swagger.
• - Project Management Experience on a large user facing project from beginning to end.
• - Deep understanding of the Stripe API, and ability to explain complex API concepts to Stripe’s largest and most technical customers.
• - Ability to understand complex enterprise requirements and craft tailored solutions.
• - Proven project management skills.
• - Strong critical thinking skills, including ability to identify suboptimal internal processes.
• - Ability to recognize repeated user-facing issues and build scalable solutions.
• - Ability to operate in a highly ambiguous and fast-paced environment.
• - Strong interest in technology.
• - Excellent communication both in German and English.

Benefits

• - Equity
• - Company bonus or sales commissions/bonuses
• - Retirement plans
• - Health benefits
• - Wellness stipends