IT Support Engineer

Overview

Job Description

Responsibilities

• - Own IT support operations — serve as the initial point of contact for hardware, software, and access requests across our fully distributed team, triaging and resolving issues efficiently with a high standard for response time and quality.
• - Build Scalable Automations and AI Workflows — build and maintain automations and AI workflows using tools like Okta Workflows, n8n, OpenAI, Claude and similar platforms to streamline provisioning, requests, and routine operational work.
• - Administer core SaaS tools and access management — manage and improve user provisioning, de-provisioning, and identity governance across Monarch's software stack (Google Workspace, Slack, Notion, and others) through Okta and ConductorOne, partnering closely with HR and Ops on onboarding and off-boarding workflows.
• - Support and strengthen our security posture — help implement and maintain IT security best practices including endpoint protection, SSO/MFA enforcement, and compliance with data privacy standards.
• - Manage device lifecycle and MDM — oversee procurement, configuration, deployment, and off-boarding of employee devices through our MDM platform (Kandji) and logistics partners, ensuring security and compliance at every stage.
• - Identify opportunities to scale and improve — proactively spot inefficiencies in our IT processes, recommend and deploy tooling improvements, and help build scalable documentation and self-service resources as the team grows.

Required Skills

• - 3+ years of hands-on IT Support, Engineering, and/or Systems Administration experience (preferably in a remote or distributed environment).
• - Experience supporting and administering MacOS devices, common SaaS tools, and employee endpoints in a cloud-first environment (experience with Kandji/Iru strongly preferred).
• - Working knowledge of Identity and Access Management (IAM) and Identity Governance Administration (IGA) concepts such as SSO, SCIM, least privilege, role-based access, provisioning, and de-provisioning (Okta experience required).
• - Demonstrated ability to develop complex automations using Okta Workflows, n8n, or similar iPaaS/automation tools as well as incorporating and working with 3rd party apis.
• - Strong verbal and written communication, strong customer service instincts, and the ability to manage multiple requests with clear prioritization.
• - Comfort operating in a security-conscious environment, including device compliance work, access audits, and partnering with Security on process and controls.
• - A proactive, continuous-improvement mindset. You look for root causes, document what you learn, and reduce repeat issues over time.
• - Experience within a high-growth B2C or SaaS startup environment.

Benefits

• - Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive.
• - Competitive cash and equity compensation in a hyper growth, early stage company 🚀.
• - Stipend to set-up your ideal working environment.
• - Competitive Benefit Plans for employees based on your location (e.g. in the US we offer: Medical, dental and vision benefits and the ability to contribute to a 401k plan).
• - Unlimited PTO.
• - 3 day weekend every month! We take off the “First Friday” every month to focus on rest, recuperation, or just having fun!