Knowledge Systems Lead
Overview
Our mission is to hasten the transition to universally accessible healthcare. We are authorised by governments to assess and grant market access to medical AIs.
Job Description
Scarlet is the pre-eminent authority on AI medical devices. We serve customers that matter. Companies building bleeding-edge medical AI systems choose Scarlet. We are proud to count the world’s best resourced and most ambitious companies building medical AI as customers. You will be joining a team with product-market fit, flowing data, and exponentially growing revenue. Come help us bring the next generation of healthcare to the people who need it.
Responsibilities
- - Own the structure, navigation, and presentation of Scarlet’s customer-facing knowledge base, making it easier for customers to find and apply the right guidance.
- - Create content models, templates, taxonomies, metadata, etc that make the KB easier to use, maintain, and extend.
- - Partner with subject matter experts to turn complex expectations into clear, structured guidance without losing precision or intent.
- - Use customer questions, search behaviour, and content performance to identify where the KB is confusing, incomplete, or too hard to act on.
- - Shape how Scarlet’s guidance can be surfaced across the product, anticipating changing usage patterns as AI capabilities rapidly evolve and preserving accuracy, nuance, and trust.
Required Skills
- - 3+ years of experience in knowledge management, technical documentation, content systems, information architecture, content operations, or a related role, ideally in a complex B2B, technical, or regulated environment.
- - Strong product and UX judgement.
- - Comfortable with complex subject matter.
- - Technical enough to work closely with engineers.
- - Experience with Markdown, GitHub, docs-as-code, headless CMSs, structured content, developer documentation, or AI retrieval systems.
- - Exemplary verbal and written communication skills, aligned with MECE principles and adapted to an asynchronous work environment.
Benefits
- - Offers Equity
About the company
Software and AI are the future of medicine. We're helping to pull the future into today with a specialised certification process for SaMD manufacturers. This means you can safely, predictably, and continuously get the best technology to market.
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