Lead/Principal Brand Designer
Overview
Help Scout is hiring a Lead/Principal Brand Designer to execute work that defines and evolves the look & feel of the Help Scout brand.
Job Description
Help Scout is on a mission to help businesses delight more customers. Since 2011, more than 12,000 companies use our platform to provide outstanding customer support. We are a fully remote company with a team of 140+ people worldwide, committed to building a company that seeks balance between profit and purpose.
Responsibilities
- - Execute work that defines and evolves the look & feel of the Help Scout brand
- - Own and implement design systems, frameworks, and direction documents
- - Inspire and mentor teammates
- - Foster consistency across channels
- - Elevate our brand and the way we work
Required Skills
- - World-class visual designer with keen attention to detail
- - Lead by example and remain curious and consultative
- - Communicate effectively and leverage prototyping and asynchronous techniques
- - Handle multiple complex projects in tandem
- - Root work in performance metrics and business strategy
- - Propose new opportunities and tactics
- - Coordinate projects from idea to completion
- - Embrace ambiguity and create clarity
Benefits
- - Healthcare coverage
- - Wellness resources
- - Remote work
- - Equity offers
About the company
The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.
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