Lead, Process Excellence

Overview

Job Description

Responsibilities

• - Define and execute the global strategy for process excellence, training, and knowledge management
• - Drive enterprise-wide process improvements leveraging Lean Six Sigma, change management, and data-driven methodologies
• - Architect and evolve our knowledge ecosystem
• - Ensure knowledge and training content is culturally and linguistically adapted for global markets
• - Oversee end-to-end design and delivery of training programs
• - Anticipate and design for operational needs tied to product launches, international expansion, and regulatory changes
• - Use metrics, dashboards, and qualitative feedback to continuously assess workflows
• - Serve as a trusted advisor to executives, cross-functional partners, and vendor leaders
• - Lead and coach augmented staff, contractors, and cross-functional contributors
• - Ensure global teams successfully adopt new processes, platforms, and localized resources

Required Skills

• - 6+ years of experience in process excellence, operations enablement, knowledge management, training leadership, or localization strategy
• - Proven track record of setting strategy and delivering measurable impact
• - Expertise in Lean Six Sigma, project/program management, and change management
• - Experience implementing and scaling knowledge management, training, and localization systems
• - Strong background in regulated industries
• - Deep expertise in localization
• - Exceptional influence and communication skills
• - Analytical and data-driven mindset
• - Comfort operating in ambiguous, high-growth environments
• - Global perspective with experience supporting vendor/partner operations and distributed teams
• - Willingness to travel up to 20–30%

Benefits

• - Flexible Spending Wallets for tech, food and lifestyle
• - Away Days - wellness days to take off work and recharge
• - Learning & Development programs
• - Parental benefits
• - Employee Resource & Community Groups
• - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• - Time off - competitive vacation and holiday schedules
• - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount