Manager, Technical Account Management - West

Overview

Job Description

Responsibilities

• - Lead and mentor a team of Technical Account Managers, providing guidance, support, and professional development opportunities
• - Foster a positive and collaborative team culture that emphasizes customer-centric values and continuous improvement
• - Develop tactics, objectives and key results, activities, and milestones to protect and grow MRR, including onboarding, product adoption, and ongoing support
• - Drive revenue forecasting and risk documentation for visibility to senior leadership
• - Collaborate with cross-functional teams to align customer success strategies with broader company objectives
• - Utilize domain expertise to serve as an advisor and resource for Technical Account Managers and customers
• - Assist Technical Account Managers as they support customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager
• - Cultivate strong relationships with key customers, acting as a point of escalation to coordinate issue management and problem resolution
• - Collaborate with marketing and sales teams to identify and leverage customer success stories and testimonials
• - Enable new hires, ensuring they have the necessary skills and knowledge to excel in their roles

Required Skills

• - Minimum of 7 years of experience in a technical management role
• - Strong technical knowledge of Microsoft Azure, cloud computing, virtual desktop infrastructure (VDI), and related technologies
• - Strong leadership and team management skills
• - Excellent technical and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders
• - Deep understanding and experience in driving product adoption
• - Strong problem-solving and solution-oriented mindset
• - Excellent communication and interpersonal skills
• - Bachelor''s degree in Computer Science, Engineering, or a related field preferred

Benefits

• - Competitive Base + Incentive Plan
• - Stock Options
• - Health and Welfare Plans*
• - Life and Disability Plans*
• - Retirement Plan*
• - Unlimited Flexible Paid Time Off......including your birthday off!
• - Collaborative Team Culture
• * Benefits for international employees, outside the US, vary by country.