Partner Success Engineer

Overview

Job Description

Responsibilities

• - Develop and scale best practices, processes, and tools for partner success management
• - Act as a technical expert and strategic advisor to strategic partners
• - Build, nurture, and sustain partner/customer relationships
• - Conduct regular on-site visits with partners
• - Own and manage the full partner lifecycle
• - Focus on making Deepgram successful in the partner ecosystem
• - Continuously operate in discovery mode
• - Confidently run live product demos
• - Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies
• - Leverage AI to amplify your impact
• - Proactively identify & scope opportunities for expansion
• - Proactively initiate and lead executive business reviews
• - Serve as the voice of the customer internally
• - Track, analyze, and report on key performance indicators
• - Lead issue resolution and serve as an escalation point for complex, cross-functional partner matters

Required Skills

• - 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success
• - A proven track record in roles that blend customer engagement with technical expertise
• - Hands-on experience with running product demos, POCs, or technical workshops
• - Strong technical aptitude
• - Experience engaging across technical teams and executive buyers
• - Demonstrated success building strong relationships and delivering key business outcomes
• - Exceptional interpersonal, communication and collaboration skills
• - A strong sense of ownership and stewardship for your customers
• - A strong understanding of partner ecosystems, channel business models
• - Experience building new processes from the ground up
• - Experience building or scaling a customer success or channel program

Benefits

• - Offers Equity
• - Offers Bonus