Product Designer (f/m/x)
Overview
We're building a next-generation AI agent platform for customer service, and we're looking for someone to help us make it the best in the industry.
Job Description
As Product Designer (full-time, on-site in Zürich or remote), you'll help us make this platform intuitive, powerful, and delightful to use. You'll own the product design surface: UI, UX, and the overall direction of how our platform works and feels.
Responsibilities
- - Own the end-to-end design of our AI agent platform, from feature discovery to pixel-perfect execution
- - Shape the product roadmap: identify what to build next based on user research, data analysis, and market trends
- - Conduct deep user research to uncover real pain points, especially in a space where users themselves are still learning what's possible with AI agents
- - Go beyond mockups: prototype and iterate rapidly, with growing opportunities to build features directly using modern tools and AI-assisted development
- - Continuously research and try competing AI products to stay at the cutting edge of what works
- - Collaborate closely with the product and engineering team in tight feedback loops to ship fast and learn faster
Required Skills
- - 4+ years of experience designing digital products for complex applications at a startup or in a fast-paced environment
- - Deep curiosity about AI: you actively use and explore AI tools and products
- - Ability to conduct user research and go beyond surface-level feedback to uncover root problems
- - Proficiency in Figma or comparable design/prototyping tools
- - Technical aptitude: coding skills are a strong plus, especially with the rise of vibe coding and AI-assisted development
- - Data-driven mindset: comfortable with usage metrics, A/B tests, and analytics
- - Excellent communication skills, especially with cross-functional teams (engineering, customer success)
- - Startup mentality: ownership, speed, resourcefulness
- - Ability to crack a joke (in Swiss German or any language of choice)
Benefits
- - Work on cutting-edge AI technology and define how the next generation of AI agents are built and managed
- - Join a four-person leadership team and directly shape the product direction
- - Short decision-making processes, lean and agile development
- - Quarterly team meetups in awesome locations (fully covered)
- - Flexible hours and work setup
- - Competitive salary with stock option possibilities
About the company
Typewise is an AI-first customer service platform that enables companies to deploy autonomous AI agents capable of resolving support requests end-to-end across their existing business systems. Teams can define workflows and outcomes in natural language, which the platform compiles into working automations without requiring code or flowchart design. Typewise agents can read from and write to systems such as CRMs, ERPs, billing platforms, and knowledge bases through hundreds of integrations, allowing them to take real actions like processing returns, updating bookings, or handling billing requests. The platform combines automation with human oversight through hybrid intelligence features such as review-before-send, partial handoffs, and context-preserving escalation. Used by global companies including Unilever and DPD, Typewise helps organizations reduce support workload while improving customer satisfaction, offering enterprise-grade security with EU hosting and ISO 27001 certification.
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