Product Lead, Panel & Recruitment

Overview

Job Description

Responsibilities

• - Set the product vision and roadmap for recruitment and participant management across Maze.
• - Improve participant quality by building stronger feedback loops, quality signals, filtering, and experiences that reduce confusion for participants.
• - Make it easier for customers to recruit the audiences they need across different study types, including more complex enterprise use cases.
• - Understand panel performance and identify gaps in participant supply, quality, and fulfillment.
• - Partner with Panel Operations to continuously improve the tools, workflows, and handoffs used to fulfill recruitment requests.
• - Help evaluate and onboard new panel partners and determine where deeper integrations can improve quality, coverage, or efficiency.
• - Develop smarter ways to route studies to the right participant supply based on customer and study needs.
• - Stay close to the operational side of recruitment so product decisions are grounded in how participant fulfillment actually happens.
• - Partner with Sales, Customer Success, and Research Partners on customer needs, recruitment feasibility, packaging, adoption, and opportunities where recruitment capabilities can unlock deals.
• - Define and measure success across participant quality, fulfillment, and the overall recruitment experience.

Required Skills

• - Experience as a Product Lead, or equivalent, owning complex product areas from strategy through execution.
• - Comfortable working on products that span software, operations, and external partners rather than living entirely within a single product surface.
• - Ability to turn messy, cross-functional problems into a clear product vision and an actionable roadmap.
• - Comfortable getting close to operational workflows and using what you learn to make better product decisions.
• - Strong product judgment and ability to bring a clear recommendation to the room, even when there isn’t a perfect answer.
• - Experienced partnering closely with Engineering and Design while bringing stakeholders from across the business into your product process.
• - Think in systems and look for scalable product solutions rather than one-off workarounds.
• - Comfortable balancing customer experience, business needs, operational realities, and technical constraints.
• - Thrive in an environment where you can move quickly, make decisions with imperfect information, and continuously learn from customers and internal teams.

Benefits

• - Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
• - Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
• - Life and Disability Insurance, 100% of the team member premium paid
• - Flexible time off
• - Meaningful equity
• - Company retreats, fully paid for by Maze
• - New MacBook (laptop), paid for by Maze
• - Paid Family leave: 16 weeks for birth or adoptive parents
• - $500/month to be used for dependent health insurance coverage
• - $1,500 remote work setup fund to ensure you can set up a productive work space
• - Flexible work schedule where you manage your own working hours
• - Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
• - Virtual social engagements randomly throughout the year
• - Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more