Product Success Manager

Overview

Job Description

Responsibilities

• - Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
• - Delivering responsive customer service using our proven frameworks
• - Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
• - Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
• - Helping customers integrate Aha! software with their existing tools (e.g., development systems)
• - Sharing customer feedback internally
• - Testing new product functionality as needed
• - Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations

Required Skills

• - Three+ years' experience defining, managing, or launching new functionality at a growing software or technology company
• - Used a detailed go-to-market process to achieve product and business goals
• - Learned complex software applications and workflow methodologies
• - Written clear instructions to answer questions and explain best practices
• - Independently resolved hard challenges

Benefits

• - Profit sharing
• - Medical, dental, and vision plans (for many teammates, we cover 100% of the premiums)
• - Up to 200 hours of paid time off a year to spend however you want
• - 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
• - Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
• - Volunteer opportunities throughout the year