Renewals Program Manager

Overview

Job Description

Responsibilities

• - Build the renewals function from the ground up; including systems, workflows, templates, and internal reporting, ensuring scalability and alignment with GTM teams
• - Manage and forecast both PLG (product-led growth) and SLG (sales-led growth) renewal motions, ensuring scalable strategies that align with customer behavior and product usage
• - Develop negotiation strategies that drive favorable contract terms while preserving trust and long-term value
• - Implement processes and workflows to identify churn and contraction risk early and execute on mitigation strategies
• - Coordinate cross-functionally with Sales, Finance, RevOps, and Legal to ensure contract accuracy, billing alignment, and smooth handoffs across the renewal lifecycle
• - Collaborate with Customer Marketing and Product to improve engagement, increase retention, and identify customer storytelling opportunities
• - Maintain and communicate a rolling 120-day renewal forecast, highlighting trends, risks, and actions needed to ensure predictability
• - Partner with executive stakeholders to provide visibility into renewal health and escalate at-risk accounts
• - Participate in strategic account planning sessions to align renewal goals with overall customer strategy
• - Continuously improve the renewals motion by developing and scaling internal processes

Required Skills

• - 5+ years of success managing renewals or contract negotiations
• - 10+ years of experience in customer-facing roles like Account Management or Sales
• - Experience managing both PLG and SLG renewals, with a strong understanding of the nuances in customer journeys and renewal triggers
• - Experience negotiating complex, multi-year enterprise contracts
• - Excellent forecasting skills with a proven ability to manage and report on a renewals pipeline
• - Understanding of consumption-based pricing models and how to use data to drive pricing strategies
• - Proficiency in Salesforce for managing renewal pipelines, tracking deal stages, and ensuring data accuracy across systems

Benefits

• - Offers Equity
• - Offers Bonus