Senior Content Designer

Overview

Job Description

Responsibilities

• - Shape strategy: Partner with product and design leadership to define how content supports business and user goals at scale.
• - Lead projects: Drive the end-to-end content strategy and execution for major product areas (e.g. onboarding, reimbursements, payments, Cash Management).
• - Advance systems: Build and maintain scalable content design systems, frameworks, and pattern libraries that ensure clarity and consistency across products.
• - Influence & advocate: Champion the role of content design across the organisation, ensuring it’s embedded early in product thinking and decision-making.
• - Research & evidence: Partner with Research and Data to test, measure, and validate content solutions; use evidence to influence stakeholders and improve experiences.
• - Cross-functional content work: Collaborate closely with Design, Product Management, Engineering, Marketing, and Localization to align content with broader Pleo strategy.
• - Tackle ambiguity: Work on 0→1 projects and ambiguous spaces, creating clarity and direction where little exists.

Required Skills

• - ~5+ years in content design / UX writing, with a proven track record of high-impact product initiatives.
• - Strong portfolio demonstrating end-to-end ownership of product flows, systems, and frameworks - not just copy fixes.
• - Ability to connect content decisions to business outcomes, product metrics, and long-term customer value.
• - Expertise in building scalable systems - content libraries, naming conventions, voice/tone frameworks, design systems integration.
• - Skilled at driving alignment across teams and functions; able to influence senior stakeholders with clear rationale and evidence.
• - Comfortable with research, usability testing, data analysis, and applying insights to content strategy.
• - Mastery of concise, clear, human-centered language; skilled at adapting tone for different contexts and audiences.
• - Understanding of accessibility and inclusive design principles.

Benefits

• - Your own Pleo card (no more out-of-pocket spending!)
• - Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office 🍜
• - Comprehensive private healthcare - depending on your location
• - We offer 25 days of holiday + your public holidays
• - For our Team, we offer both hybrid and fully remote working options
• - Option to purchase 5 additional days of holiday through a salary sacrifice
• - We use MyndUp to give our employees access to free mental health and well-being support with great success so far ❤️‍🩹
• - Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
• - Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶