Senior Customer Success Manager
Overview
RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly shipped subscription apps, we process $8B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue. We’re a remote‑first crew of 100+, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get paid), you’ll fit right in.
Job Description
This isn’t your typical customer success role. Customers and RevenueCats (people that work here) generally love the clear alignment of incentives we’ve achieved by pricing based on how much money a customer makes: Across the entire organization, we’re uniquely motivated to help our users make more money. This alignment of incentives creates a unique customer success motion: We want customers to successfully implement and adopt RevenueCat, but after that we aim to act as growth advisors to help them grow their business.
Responsibilities
- - Manage and nurture customer relationships to ensure they successfully implement and adopt RevenueCat
- - Provide customers with a flow of insights and tactics that have the potential to help them grow their business
- - Gain understanding of RevenueCat’s use cases, its customers, and the broader ecosystem
- - Meet with people across Marketing, Sales, Product, and Customer Success to build understanding of internal processes
- - Sit in on customer calls, ranging from implementation calls to strategic EBRs or workshops
- - Present your ''first ship'', a RevenueCat onboarding tradition
- - Conduct initial meetings with customers to introduce yourself and discuss their needs and goals
- - Begin managing your own portfolio of customer relationships
- - Track and report on key success metrics
- - Work with internal app growth experts and external consultants
- - Refine ability to spot, distill, and share actionable insights
- - Work directly with the Product team to build and maintain awareness of customer needs
Required Skills
- - Experience with mobile app businesses or an extreme interest in becoming an expert in this domain
- - 4+ years of experience in customer success, marketing, growth, support, sales, engineering, account management, consulting
- - Ability to manage and nurture customer relationships
- - Experience in analyzing customer data to provide insights and measure success
- - Strong communication skills, capable of liaising effectively with internal teams and different stakeholders
- - Ability to manage multiple accounts and initiatives simultaneously
- - Deep desire to understand customer needs and an ability to turn those needs into action
- - Ability to bring creative solutions to life
- - Experience working in early stage startups and/or environments without a lot of ''fully backed'' processes
- - Comfortable with an asynchronous environment and using tools like Google Docs, Zoom, Slack, and Linear
Benefits
- - Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
- - 10-year window to exercise vested equity options
- - Fully remote and flexible work environment
- - 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
- - $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning
About the company
In-app subscriptions are a pain. The code can be hard to write, time-consuming to maintain, and full of edge cases. RevenueCat makes it simple, plus provides analytics, integrations, and tools to grow so you can get back to building your app.
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