Customer.io
Senior Manager, Data Science & Analytics
Customer.io
$170k - $200k
Americas, Remote
SQL
Python

Senior Manager, Data Science & Analytics

Overview

Customer.io is looking for a Manager, Data Science & Analytics to lead and evolve its internal data science & analytics function, serving as a strategic partner across various organizations.

Job Description

Customer.io powers automated communication that people actually want to receive, helping teams send smarter, more relevant messages using real-time behavioral data.

Responsibilities

  • - Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience.
  • - Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts.
  • - Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models.
  • - Partner with the data engineering team to manage the internal data analytics platform, Smarty.
  • - Define standards and best practices for analytics and data science.

Required Skills

  • - 7+ years of experience in Data Science, Analytics, Product Analytics, or a related quantitative field.
  • - Strong expertise in experimentation, forecasting, statistical analysis, and product or business analytics.
  • - Advanced SQL skills and proficiency with Python or similar analytical tools.
  • - Experience defining metrics, measurement frameworks, and analytical approaches.
  • - Demonstrated ability to partner with senior leaders and communicate complex findings clearly.

Benefits

  • - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
  • - 16 weeks paid parental leave.
  • - Unlimited PTO.
  • - Stipends for remote work and wellness.
  • - Professional development budget.

About the company

Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.


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