Senior Manager, Information Technology

Overview

Job Description

Responsibilities

• - Lead and support day-to-day IT operations, ensuring a reliable and high-quality experience for employees across a distributed environment
• - Manage and develop a small IT team, providing guidance, prioritization, and hands-on support where needed
• - Partner with cross-functional teams (Engineering, People, Legal, Finance) to support onboarding, tooling, access, and security needs
• - Drive improvements in IT processes and systems, including identity management, device management, and SaaS tooling
• - Support and maintain compliance and security practices (e.g., SOC 2, ISO 27001) in partnership with internal stakeholders
• - Identify inefficiencies and implement scalable solutions to improve speed, consistency, and user experience
• - Help establish and maintain clear operating rhythms (e.g., SLAs, ticketing workflows, documentation) to drive accountability and visibility

Required Skills

• - 7+ years of experience in IT, including experience leading or mentoring others in a team environment
• - Strong player-coach mindset — comfortable leading while staying hands-on in execution
• - Experience working in high-growth or startup environments, where processes are evolving and adaptability is key
• - Solid understanding of modern IT systems and tooling (e.g., IDP, MDM, EDR, VPN, DLP) and SaaS-based environments
• - Experience supporting or partnering on compliance and security frameworks (e.g., SOC 2, ISO 27001)
• - Strong operational instincts — able to prioritize effectively, manage competing demands, and drive work forward
• - Clear, proactive communicator who can work effectively across teams in a remote, asynchronous environment

Benefits

• - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• - 16 weeks paid parental leave
• - Unlimited PTO
• - Stipends for remote work and wellness
• - Professional development budget
• - More benefits available