
Senior Product Designer
Overview
Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Job Description
Hi, my name is Matt Wensing, VP Product & Design at Customer.io, and I’m looking for a Senior Product Designer to own the design of a product area end to end — from strategy through shipped pixels. We’re a lean design team working on a sophisticated B2B platform that millions of messages flow through every day.
Responsibilities
- - Own the design of a product area end to end — strategy, flows, edge cases, and shipped quality.
- - Design flows, not just screens — identify where users will get stuck before they do, and treat self-service (onboarding, activation, recovery) as a primary discipline.
- - Close the gap between design and shipped product — pair with engineering during implementation, catch regressions, and contribute directly in code: Pluma components, production UI fixes, interaction prototypes.
- - Contribute actively to Pluma, our design system — use it well, propose extensions thoughtfully, fix inconsistencies, and step into stewardship of components adjacent to your work.
- - Develop a point of view on AI in your product area — prototype the interaction, not just the screen, and treat uncertainty, latency, and reversibility as real design factors.
- - Partner with PM and Engineering on roadmap and tradeoffs — bring UX into the conversation early, push back when it shortchanges the user, and own the quality of your area over time.
- - Mentor designers earlier in their career through pairing, critique, and the example set by your own work.
Required Skills
- - 5+ years of product design experience with a portfolio demonstrating craft, ownership, and a clear point of view on shipped work.
- - Strong flow literacy — you design end-to-end experiences across states, edge cases, and recovery paths, not isolated screens.
- - Closes the design-to-implementation gap — partners tightly with engineering, catches regressions, and contributes directly in code.
- - Code fluency is a real and growing expectation at this level.
- - Experienced power user of a design system — you can describe how you’ve extended it thoughtfully, where you’ve pushed back on a pattern, and how you decide when to use a primitive vs. propose a new one.
- - Has designed or shipped AI-involved interfaces and can talk specifically about how you handled uncertainty, latency, or reversibility — even at small scale.
- - B2B SaaS experience with complex, data-driven interfaces — you understand systems, not just screens.
- - Strong communication and critique skills — brings rationale to decisions, gives feedback that improves the work, and can change your mind when you find better evidence.
Benefits
- - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
- - 16 weeks paid parental leave.
- - Unlimited PTO.
- - Stipends for remote work and wellness.
- - A professional development budget.
About the company
Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.
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