Senior Revenue Operations Manager
Overview
Kit is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
Job Description
We're looking for a Senior Revenue Operations Manager to build the systems, processes, and insights that enable our go-to-market teams to operate efficiently and drive predictable revenue growth across product tiers as we grow from $50 to $100M ARR. You will be Kit's first dedicated Revenue Operations hire, establishing the foundation for how we operate as we scale. You're a systems thinker who thrives on bringing order to complexity. Data is your north star, but you know how to translate insights into action. You're an expert in HubSpot and understand that technology is only as good as the processes and people behind it. You combine analytical rigor with practical execution and cross-functional influence. You partner closely with Sales, Marketing, Finance, and Customer Success to shape both the 'what' and the 'how.' You thrive in ambiguity, take ownership, and elevate the teams around you.
Responsibilities
- - Dive into our HubSpot instance and revenue tech stack, including Gong, Intercom, QuotaPath, and Omni
- - Understand our current CRM configuration, reporting infrastructure, and how data flows between systems
- - Map our product-led and sales-led growth motions
- - Conduct a thorough audit of our revenue operations, identifying bottlenecks, gaps, and opportunities as we scale our sales-led growth motion
- - Establish yourself as the go-to expert for revenue analytics across the Growth Org
- - Work with the Marketing, Business Development and Sales teams to establish playbooks and optimize lead generation, routing, and attribution between PLG and sales-led motions
- - Drive adoption of new workflows across teams
- - Build trusted partnerships with revenue leaders
- - Present insights and recommendations that influence strategic decisions about our go-to-market approach
Required Skills
- - Deep expertise with HubSpot, including administration, customization, workflow automation, and optimization across Sales Hub, Marketing Hub, and Service Hub
- - Strong proficiency with data analysis and visualization tools such as Excel/Google Sheets, Omni, or similar BI platforms
- - Experience with revenue tech stack tools such as Gong (conversation intelligence), Intercom (customer communication), and other sales/marketing platforms
- - Understanding of revenue metrics and operations fundamentals — from lead scoring and qualification to pipeline velocity to customer acquisition cost to expansion revenue
- - Ability to translate complex data into clear insights and actionable recommendations, with strong business acumen to understand how operational decisions impact revenue outcomes
- - Clear and concise communication skills, able to explain technical concepts to non-technical stakeholders and drive alignment across diverse teams
Benefits
- - Profit Sharing
- - Kit equity
- - 401k with a 5% match
- - We cover up to $2,100 per month toward medical premiums, with dental and vision premiums fully covered
- - Health Insurance plans through Aetna
- - $2,000 equipment allowance for your first two years, $1,000 budget every following two years
- - Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- - Individual learning + development budget ($3,500/year)
- - Gender affirming benefits
- - Childcare benefit up to $3,000 annually
- - Twenty (20) days of paid time off during each year of employment
- - Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- - Ten (10) paid holidays a year
- - Two weeks of paid sick time each year, including mental health + well being days
- - Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- - Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- - Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season
- - Four-week, paid sabbatical after five years with the team
- - Fantastic in-person or virtual retreats with the team twice a year
About the company
Kit (formerly ConvertKit) is the email-first operating system for creators building a valuable business. Connect your favorite tools through the Kit App Store—from Squarespace to Patreon—and manage your entire creator business all in one place. Our growing ecosystem of apps lets you seamlessly integrate the platforms you already use while discovering powerful new tools to help your business thrive.
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