Customer.io
Senior Site Reliability Engineer
Customer.io
$140k - $180k
EMEA Remote
Go
Bash
MySQL

Senior Site Reliability Engineer

Overview

Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Job Description

We’re looking for a Site Reliability Engineer to help us scale our infrastructure, reduce operational toil, and increase reliability as we grow.

Responsibilities

  • - Build and scale infrastructure to support billions of messages per day and real-time events
  • - Automate deployments, alerting, and incident response
  • - Make our on-call better - clear alerts, solid documentation, and faster resolution
  • - Tune MySQL and other datastore performance and improve reliability across distributed systems
  • - Collaborate across teams to debug, ship, and support systems in production
  • - Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
  • - Leverage AI tools to prototype, move faster, and make better decisions

Required Skills

  • - 7+ years in SRE or infrastructure roles, improving production systems at scale
  • - Deep MySQL experience - schema design, performance tuning, and operational tooling
  • - Fluency in cloud-native tech (GCP a plus) and Terraform
  • - Proficiency in Go and Bash for scripting and systems programming
  • - Skill in observability, incident response, and debugging distributed systems
  • - A preference for action over perfection, and pride in owning technical decisions

Benefits

  • - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • - 16 weeks paid parental leave
  • - Unlimited PTO
  • - Stipends for remote work and wellness
  • - A professional development budget
  • - More

About the company

Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.


All Job Openings at Customer.io