Senior Solutions Engineer

Overview

Job Description

Responsibilities

• - Serve as a trusted technical advisor to Enterprise customers, providing guidance on using Chromatic’s core features and integrating them into existing workflows.
• - Develop and maintain strong customer relationships.
• - Troubleshoot and resolve technical issues, and design tailored solutions to meet customer needs.
• - Implement and maintain technical integrations for Enterprise accounts (e.g., SSO setups), and make updates to support customer onboarding and account management.
• - Help customers adopt and scale Storybook usage across large organizations, partnering closely with our Developer Experience team to build supporting resources.
• - Partner with Customer Success Managers to ensure that customers have a positive experience implementing and using Chromatic, including joining quarterly business reviews and key account calls.
• - Partner with Sales to provide technical expertise during the sales process and create customized solutions for prospects.
• - Identify and improve internal workflows to streamline processes and enhance the customer experience.
• - Act as the voice of the customer internally by providing feedback and insights and working closely with the product and engineering teams.
• - Coordinate cross-departmental efforts to ensure solution compatibility and success.

Required Skills

• - 2+ years in a customer-facing technical role (ex: Solutions Engineer, Sales Engineer); experience in a B2B SaaS or developer tools company a plus.
• - Strong background in frontend space and familiarity with modern JavaScript tools and frameworks (e.g., Webpack, React); experience with Storybook and/or Chromatic is a plus.
• - Excellent problem-solving skills and the ability to break down complex technical concepts clearly and effectively.
• - Strong interpersonal and communication skills — inquisitive, welcoming, empathetic, and able to build genuine relationships with both technical and non-technical stakeholders.
• - Highly organized and dependable, with the ability to prioritize and manage multiple projects across different accounts; self-motivated and strong time management skills.
• - Comfortable working in a fast-paced, dynamic environment where priorities may shift quickly.

Benefits

• - Equity
• - For a list of our other benefits & a peek into life at Chromatic, visit our careers page.