Senior Support Engineer [IC3]

Overview

Job Description

Responsibilities

• - Learn about our product, our value propositions, our customers, our team, and our practices
• - Learn how Sourcegraph is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code base, and common user needs
• - Start working with customers to troubleshoot and solve reported issues
• - Contribute to improving our product and handbook documentation
• - Observe trends causing issues for our customers and suggest remedies
• - Suggest improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product

Required Skills

• - Profound curiosity to figure out why something works the way it does / to learn more
• - Working experience with Unix/Linux and/or Bash
• - Working experience with Kubernetes containerized solutions
• - Working experience with code hosts such as GitHub, GitLab and BitBucket
• - Strong understanding of databases, especially SQL
• - Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action
• - Experience collaborating with cross-functional teams to solve difficult problems for customers
• - Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)
• - Some experience using Large Language Models (LLMs) and AI tooling, and how they work
• - 3+ years experience in a similar role

Benefits

• - Above-average salary
• - Flexibility to work and live anywhere in the world
• - Equity in the company
• - Generous perks & benefits