Senior Technical Account Manager

Overview

Job Description

Responsibilities

• - Participate in the Sales-to-CS handoff, reviewing the PoV plan and scoping documents to understand the customer’s environment, architecture, and agreed success criteria.
• - Lead the technical portions of the kickoff call — environment review and use-case setup — and run structured onboarding sessions to validate technical progress.
• - Own technical delivery during onboarding: stand up AVD, Windows 365, Intune, and Nerdio Manager; coordinate with the customer’s technical team; and manage the implementation runbook.
• - Manage a book of Enterprise customer accounts — including Nerdio’s largest or most complex — and serve as the primary point of contact for technical questions, issue coordination, and problem resolution.
• - Advocate for customers and build strong relationships with technical stakeholders to ensure effective utilization of Nerdio Manager and maximize customer value.
• - Maintain deep, current product knowledge of Nerdio Manager and the broader AVD/Azure ecosystem to serve as a credible, trusted technical advisor.
• - Identify and respond to P1/P2 incidents; own corrective action plans for at-risk accounts and bring product roadmap context into customer conversations to address forward-looking concerns.
• - Collect and analyze customer data to identify trends, understand adoption patterns, and generate insights that improve the customer experience.

Required Skills

• - 5–8 years+ of relevant experience in account management, consulting, or professional services.
• - Strong technical background in cloud computing, infrastructure, or related fields.
• - Hands-on experience deploying and optimizing VDI environments; AVD (Azure Virtual Desktop) experience preferred.
• - Solid understanding of XaaS business models (SaaS, PaaS, IaaS) and experience managing relationships across IT Operations, Finance, and Software Engineering stakeholders.
• - Strong problem-solving abilities and an analytical mindset for identifying and addressing customer challenges.
• - Excellent communication and presentation skills, able to engage both technical and non-technical stakeholders.
• - Strong time-management, project-management, and interpersonal skills for collaborating with internal and external stakeholders.

Benefits

• - Competitive Base + Incentive Plan
• - Stock Options
• - Health and Welfare Plans*
• - Life and Disability Plans*
• - Retirement Plan*
• - Unlimited Flexible Paid Time Off......including your birthday off!
• - Collaborative Team Culture