Senior Technical Product Manager
Overview
Wavelo is a SaaS business on a mission to make telecoms a breeze. We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.
Job Description
Wavelo, part of Tucows, is looking for a Senior Technical Product Manager to own the Wavelo Biller — Wavelo’s core, configurable billing engine. This role involves defining clear behavior, setting guardrails, and making long-term tradeoffs that balance flexibility and scale.
Responsibilities
- - Set and communicate platform-level product strategy for billing at Wavelo
- - Translate complex billing behavior into clear product definitions, requirements and guardrails
- - Evaluate new use cases and customer requests, making tradeoffs between flexibility, risk, and long-term maintainability
- - Partner with Engineering, Operations, and Product managers to align on billing behavior and ownership boundaries
- - Enable Marketing through accurate, product-authored documentation that explains billing behavior, supported use cases, customer value, and competitive differentiation
- - Partner with the Solutions team to evaluate customer-specific requirements, distinguishing between one-off needs and platform-level capabilities that should be productized
- - Maintain a shared mental model of ''how billing works'' across teams
- - Serve as a liaison to customer delivery/solutions teams — ensuring smooth onboarding, integration, and customization
- - Define success metrics and drive outcomes that improve customer experience.
Required Skills
- - 5+ years in technical product management experience, with senior-level ownership of platform or financial systems
- - Strong experience with billing (telecom is nice to have), invoicing, payments, or accounting-adjacent platforms
- - Demonstrated ability to work closely with engineering teams in an agile environment, translating complex product behavior into clear priorities, acceptance criteria, and iterative delivery
- - Hands-on experience collaborating with Engineering teams on event-driven architectures, microservices, and RESTful API design
- - Familiarity with customer onboarding, delivery, and post-sales technical support — especially in a SaaS or enterprise setting
- - Strong product instincts backed by technical fluency — you can translate platform complexity into clear, compelling value for customers
- - Experience with telecom systems and standards is a plus, but not required.
Benefits
- - Fair compensation and generous benefits
- - Remote-first work environment
- - Commitment to inclusion and diversity
- - Reasonable accommodation for individuals with disabilities
About the company
Wavelo builds cutting-edge software for the telecom industry, specializing in billing, orchestration, and provisioning solutions. Our mission is to empower telecom providers with robust tools that streamline operations and drive impactful decisions.
All Job Openings at Wavelo