Senior Technical Writer

Overview

Job Description

Responsibilities

• - Collaborate with engineering teams to discuss technologies and workflows, and create top-notch documentation
• - Write, format, and edit content, including security configurations, cluster configuration, and Redpanda Cloud content
• - Leverage AI tools such as Claude Code, CodeRabbit, and Copilot to work more efficiently
• - Contribute to web content design–a content design background is a plus
• - Facilitate knowledge sharing throughout our engineering, product management, and design teams and help produce accurate, well-written communications
• - Partner with content specialists to define documentation standards and best practices
• - Participate in assessing and proposing software and methods to continuously improve our documentation processes
• - Write and revise content/test features with the customer experience as the primary driver
• - Engage in community discussions with OSS, prospective, and paying customers
• - Be part of a diverse remote distributed team

Required Skills

• - 4+ years of experience writing technical documentation for an external developer audience
• - Familiarity with basic software security fundamentals
• - Ability to distill complex technical concepts into clear, comprehensive, developer-focused documentation
• - Experience working with LLMs as both a writer and a user
• - Recent experience working in a docs-as-code environment
• - Understand and have worked on Git, open-source development, Asciidoc/Antora, front-end web development
• - Experience working with open source technologies and communities
• - Read and code in languages such as Java, golang or Python, and YAML–familiarity with data streaming and/or Apache Kafka a plus
• - Excellent information architecture and information design skills
• - Familiar working with Apache Kafka® (event streaming), databases, or distributed systems
• - Rabid desire to help our customers get the information they need quickly and easily
• - Excellent writing, editing, and verbal communication skills