Solutions Architect (Applied Engineering) - EMEA

Overview

Job Description

Responsibilities

• - Lead architecture and implementation for enterprise deployments that use Deepgram''s speech-to-text, text-to-speech, and voice-agent capabilities.
• - Own post-sales technical success for assigned accounts.
• - Unblock integrations, optimize accuracy and latency, and guide customers to stable production.
• - Serve as the Tier-3 escalation point for complex issues.
• - Drive root cause analysis, propose mitigations, and write durable fixes or automation when possible.
• - Design reference architectures and implementation patterns for common EMEA customer use cases including contact centers, voice analytics, QA, and AI agents.
• - Build high-quality samples, internal tools, or scripts that make repeatable tasks easier for customers and for our team.
• - Contribute to pre-sales discovery and POCs when deep technical direction is needed.
• - Translate business goals to a concrete plan with clear success criteria.
• - Partner with Product and Engineering to prioritize fixes and features.
• - Bring crisp customer signals that improve our roadmap.
• - Contribute to knowledge systems. Capture runbooks, playbooks, and docs that scale your expertise across regions.
• - Participate in an on-call or incident rotation appropriate for the region and customer support tier.
• - Help us meet or outperform regional SLAs.

Required Skills

• - 5 or more years in Solutions Architecture, Solutions Engineering, or similar customer-facing technical roles.
• - Professional software engineering experience in at least one language such as Python, Rust, or JavaScript.
• - Hands-on experience with modern cloud platforms.
• - Comfortable with containerization and orchestration, for example Docker and Kubernetes, and with secure network design for API-driven systems.
• - Proven ownership of complex post-sales work such as production deployments, migrations, performance tuning, and incident response.
• - Clear written and verbal communication across both technical and executive audiences.

Benefits

• - Offers Equity
• - Offers Bonus
• - Remote work across EMEA with periodic regional meetups
• - Collaboration with colleagues in the Americas and APAC to support continuous coverage
• - Shared playbooks, defined escalation paths, and measurable SLAs