Solutions Engineer

Overview

Job Description

Responsibilities

• - Attend customer discovery, requirements gathering, and technical calls to understand customer pain points
• - Translate customer pain points into solutions using Fingerprint, demonstrating how our technology can address their needs
• - Lead Proof-of-Concept (POC) integrations with customers'' tech stacks to showcase the value and efficacy of our solutions
• - Build trust with various customer teams and act as a trusted advisor to both customers and sales executives
• - Collaborate cross-functionally to streamline and improve the sales process, working closely with account executives
• - Respond to Requests for Proposals (RFPs), Requests for Quotes (RFQs), and Requests for Information (RFIs)
• - Attend and present at conferences to represent Fingerprint and promote our solutions
• - Demonstrate problem-solving skills while addressing customer issues and ensuring customer satisfaction
• - Act as a liaison between the sales and marketing teams, providing valuable insights for effective collaboration
• - Develop demos that showcase how customers can utilize Fingerprint to enhance their businesses

Required Skills

• - 3-6 years of relevant experience in a similar role
• - Located in the US
• - Innate ability to identify customer pain points and provide solutions within the Fingerprint framework
• - Excellent presentation skills, including the ability to effectively demonstrate technical solutions
• - Previous pre-sales experience is highly desired
• - Customer-focused mindset with a commitment to delivering excellent service
• - Outside-the-box thinking, self-starter with strong problem-solving skills
• - Ability to thrive in a dynamic and rapidly evolving industry
• - Strong verbal and written communication skills
• - Proven experience in translating customer requirements to internal stakeholders
• - Team player with a collaborative approach
• - Entrepreneurial spirit and a drive to succeed

Benefits

• - Competitive salary
• - Remote work
• - Inclusive work environment