Solutions Engineer

Overview

Job Description

Responsibilities

• - Serve as the technical partner to new and existing customers—during evaluations, onboarding, and renewals.
• - Deliver compelling product demonstrations, especially to technical audiences (IT, SecOps, Infrastructure).
• - Help implement and troubleshoot integrations with MDMs, CI/CD pipelines, identity providers, and internal developer tooling.
• - Use your technical expertise to develop custom solutions to suit the needs of our customers – whether it''s through the Workbrew API, writing custom scripts, or helping with their integrations.
• - Collaborate with Workbrew''s product engineering team as the voice of the customer, to reproduce bugs, escalate issues, and document common solutions.
• - Contribute to improving our documentation, onboarding experience, and internal support workflows to scale customer success.
• - Build a library of technical sales materials that unblock customers and extend Workbrew''s utility.
• - Provide field feedback that directly shapes our product roadmap.
• - Travel (up to 50%) to meet strategic customers and attend industry events.

Required Skills

• - 5+ years of experience in technical roles like solutions engineering, sales engineering, professional services, or support engineering in a B2B SaaS or devtools company.
• - Personable, emotionally intelligent, and collaborative.
• - Demonstrate poise with enterprise customers, know when to exert influence, and can strategically navigate conversations across technical and executive stakeholders.
• - Worked with or sold to IT, security, or engineering teams, especially in the Apple ecosystem.
• - Comfortable at the command line, and have written or supported CLI tools.
• - Confident writing small scripts (e.g. Bash, Python, Ruby) to support customers.
• - Worked remotely and on a timezone-distributed team.
• - Highly independent and can identify ways to make yourself and others more effective.
• - Motivated by solving real customer problems.

Benefits

• - Opportunity to work closely with customers and bridge between product, sales, and engineering.
• - Travel opportunities to meet strategic customers and attend industry events.
• - Contribute to shaping the product roadmap and improving customer success workflows.