Sr. Partner Operations Manager
Overview
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations.
Job Description
Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund.
Responsibilities
- - Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting.
- - Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track.
- - Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed.
- - Own account/partner business review prep and delivery for your portfolio.
- - Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders.
- - Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early.
Required Skills
- - Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work.
- - Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation.
- - Strong analytical and critical thinking foundation: you reason from facts, synthesize clearly, and communicate with brevity.
- - High initiative and sound judgment: you identify what matters and act without waiting to be directed.
- - A track record of building trust directly with external partners or customers, not just internal stakeholders.
- - Direct, ongoing accountability for an external-facing relationship (client, partner, or vendor) as a standing responsibility, not a one-time project.
Benefits
- - Comprehensive health, dental and vision insurance*
- - Life and AD&D Insurance*
- - Financial advisory services*
- - Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
- - Health Savings Account*
- - Equity shares*
- - Discretionary PTO plan*
- - Parental leave*
- - 401(k)
- - Flexible working hours
- - Remote-first company
- - Paid company holidays
- - Free digital therapist for you and your family
About the company
Sword Health is pioneering AI Care—an AI-first approach to healthcare that combines artificial intelligence with clinical expertise to improve access, outcomes, and cost at scale. Initially transforming pain care with AI at its core, Sword has expanded into women’s health, movement health, and mental health, delivering hyper-personalized treatment programs available anytime, anywhere. Since 2020, more than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients—including employers, health plans, and governments—avoid more than $1 billion in unnecessary healthcare costs. Backed by extensive clinical validation, dozens of patents, and leading investors, Sword is building a future where world-class healthcare is always within reach.
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