Sr. People Operations Manager

Overview

Job Description

Responsibilities

• - Serve as a trusted advisor for complex employee questions about policies, benefits, payroll, and procedures
• - Lead onboarding and offboarding, ensuring consistent, equitable, and positive experiences
• - Partner with Finance and IT to ensure smooth provisioning and de-provisioning
• - Conduct exit interviews, synthesize feedback, and recommend improvements
• - Draft and update policies aligned with organizational goals, compliance, and DEIAB practices
• - Recommend and implement solutions that improve processes and reduce pain points
• - Ensure integrity and accuracy of HR systems (e.g., Sequoia One OS, Lattice, Lever)
• - Develop and maintain reporting dashboards supporting KPIs such as headcount, turnover, engagement, and training completion
• - Identify trends in data to guide leadership decisions
• - Track compliance deadlines, manage documentation, and advise leaders on risk areas
• - Partner with the Director of People to evaluate and improve systems and processes
• - Partner with PEO on payroll and benefits administration, including escalations and audits
• - Provide guidance to employees on benefits and leave policies, escalating sensitive issues
• - Lead annual open enrollment logistics, including communications and Q&A sessions
• - Support compensation structures and total rewards planning
• - Lead logistics and communications for performance management cycles
• - Partner with managers to develop actionable, equitable feedback aligned with SMARTIE goals
• - Support career development, ensuring equity and access to growth opportunities
• - Coordinate professional development programs and track impact
• - Partner on engagement and DEIAB initiatives
• - Manage recognition and culture programs, recommending initiatives to enhance belonging and connection
• - Participate in team events, offsites, training, and culture-building activities
• - Engage in ad hoc working groups supporting CareMessage’s mission
• - Pursue growth and skills-based development opportunities
• - Maintain accurate records of time, expenses, and engagements
• - Exemplify C.A.R.E. values through mission-aligned work
• - Support additional projects to advance organizational goals

Required Skills

• - Deep commitment to CareMessage’s mission and values
• - 5+ years of experience in a senior role on a high-performing people operations or HR team
• - 5+ years experience advising managers, navigating employee relations, and guiding complex employee decisions
• - 3+ years completing operational HR tasks like payroll processing, policy and compliance, employee onboarding, employee offboarding, supporting benefits and open enrollment, and managing leave balances
• - 3+ years managing and coaching people (This role does not currently manage people, but acts as an advisor to people managers. Understanding the experience of people managers is critical.)
• - Exposure to DEIAB-focused HR initiatives and brings experience managing and developing equity-based programs and systems
• - Experience leading people operations processes in fully remote organizations
• - Skilled at balancing operational excellence with forward-thinking problem-solving
• - Exceptional interpersonal, analytical, and judgment skills
• - Strategic thinker who can plan for long-term impact while executing daily operations

Benefits

• - Competitive salaries and benefits packages
• - Flexible work hours; fully remote team
• - Paid parental leave for biological and adopted children
• - Half-day Fridays, every Friday
• - 18 paid company holidays, including a one week mid-year and one week end-of-year break
• - 9 wellness days to be used for self-care or anything that comes up in life
• - 15 days of PTO
• - 1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter
• - Generous medical, dental, and vision insurance for employees and their families
• - Health Savings Accounts and Flexible Spending Accounts
• - 401k retirement plan
• - Short & long-term disability insurance
• - $100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources
• - PerkSpot: Instant access to discounts on products & services from hundreds of vendors
• - Annual budget for professional and personal development (webinars, online courses, books, and more)
• - Volunteerism incorporated in onboarding and encouraged on an ongoing basis