Help Scout
Sr. PHP Engineer
Help Scout
$156k - $168k
Worldwide (Remote)
PHP
Laravel
Symfony

Sr. PHP Engineer

Overview

Help Scout is hiring a Senior PHP Engineer to drive critical backend systems that power their web app.

Job Description

Help Scout is on a mission to help businesses delight more customers. They have been fully remote since their inception in 2011 and are a Certified B Corporation. They focus on building a company that balances profit and purpose.

Responsibilities

  • - Develop new functionality, enhance backend systems, and support third-party integrations using modern PHP frameworks and AWS services
  • - Collaborate with frontend engineers on Javascript features, Backend and platform teams working on Java and Kotlin, and ensure seamless API design and integration
  • - Improve performance, reliability, and maintainability across systems using Redis, RabbitMQ, Kafka, MySQL/PostgreSQL, and MongoDB
  • - Triage and resolve engineering support requests, learning directly from real-world usage and turning pain points into product improvements
  • - Write well-tested, maintainable code and contribute to our automated testing pipelines; you understand when and how to supplement with thoughtful manual testing
  • - Keep the customer in focus for all your work. Every decision reflects a commitment to performance, security, and the experience of end users
  • - Work cross-functionally in a tight-knit, senior team that values psychological safety and mutual respect
  • - Share what you know, learn from your peers, and help foster a culture of technical growth and curiosity

Required Skills

  • - Built and scaled modern PHP-based applications using frameworks like Laravel, Symfony, or similar
  • - Understand database design, caching, messaging queues, and architecture for high-scale SaaS
  • - Comfortable integrating with frontend technologies (React, Redux, Next.js)
  • - Practice TDD or similar strategies, and think critically about what tests to write and how to validate your work
  • - Communicate clearly and proactively, whether writing up technical decisions or discussing roadblocks

Benefits

  • - Healthcare coverage
  • - Wellness resources
  • - Remote work
  • - Equity offers

About the company

The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.


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