
PHP
Laravel
Symfony
Sr. PHP Engineer
Overview
Help Scout is hiring a Senior PHP Engineer to drive critical backend systems that power their web app.
Job Description
Help Scout is on a mission to help businesses delight more customers. They have been fully remote since their inception in 2011 and are a Certified B Corporation. They focus on building a company that balances profit and purpose.
Responsibilities
- - Develop new functionality, enhance backend systems, and support third-party integrations using modern PHP frameworks and AWS services
- - Collaborate with frontend engineers on Javascript features, Backend and platform teams working on Java and Kotlin, and ensure seamless API design and integration
- - Improve performance, reliability, and maintainability across systems using Redis, RabbitMQ, Kafka, MySQL/PostgreSQL, and MongoDB
- - Triage and resolve engineering support requests, learning directly from real-world usage and turning pain points into product improvements
- - Write well-tested, maintainable code and contribute to our automated testing pipelines; you understand when and how to supplement with thoughtful manual testing
- - Keep the customer in focus for all your work. Every decision reflects a commitment to performance, security, and the experience of end users
- - Work cross-functionally in a tight-knit, senior team that values psychological safety and mutual respect
- - Share what you know, learn from your peers, and help foster a culture of technical growth and curiosity
Required Skills
- - Built and scaled modern PHP-based applications using frameworks like Laravel, Symfony, or similar
- - Understand database design, caching, messaging queues, and architecture for high-scale SaaS
- - Comfortable integrating with frontend technologies (React, Redux, Next.js)
- - Practice TDD or similar strategies, and think critically about what tests to write and how to validate your work
- - Communicate clearly and proactively, whether writing up technical decisions or discussing roadblocks
Benefits
- - Healthcare coverage
- - Wellness resources
- - Remote work
- - Equity offers
About the company
The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.
All Job Openings at Help Scout