Customer.io
Staff Product Designer
Customer.io
$205k - $228k
Americas Remote
Apply Now ->
Design

Staff Product Designer

Overview

Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Job Description

Hi, my name is Ben V, Product Design Manager at Customer.io, and I'm looking for a Staff Product Designer to bring Design Craft, conviction, and AI-forward thinking to our product experience. This is a role that helped shape our design language, and we're looking for someone who can not only hold that bar but raise it. We're transforming our product toward an AI-era experience, and this role is central to that evolution.

Responsibilities

  • - Own end-to-end design for key product areas, from discovery and definition through delivery and iteration
  • - Set the Design Craft bar — lead critiques, challenge the team to do their best work, and advocate for quality at every stage
  • - Steward our design system in a lean environment — help own the component library, enforce consistency, and evolve patterns as we scale
  • - Bring AI-forward thinking to every product surface — identify AI opportunities, design for AI-native interactions, and push the team to think differently about what's possible
  • - Collaborate with Product and Engineering on strategy, tradeoffs, and roadmap decisions — with the user experience always at the center
  • - Help evolve our product from its established foundation toward a genuinely AI-era experience

Required Skills

  • - 7+ years of product design experience with a portfolio that demonstrates clear Design Craft and conviction
  • - Experience in B2B SaaS with complex, data-driven product interfaces
  • - Ability to steward a design system without dedicated system manager support
  • - Genuine AI enthusiasm and demonstrated curiosity about designing for AI-native experiences
  • - Strong communication and critique skills. You can defend your decisions and give feedback that makes work better
  • - Comfort making design calls in ambiguous situations with incomplete information
  • - Close collaboration experience with Engineering and Product in a fast-moving environment

Benefits

  • - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • - 16 weeks paid parental leave
  • - Unlimited PTO
  • - Stipends for remote work and wellness
  • - A professional development budget
  • - More benefits available
Apply Now ->

About the company

Customer.io

Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.


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