Attio
Support Operations Lead
Attio
£90k - £110k
United Kingdom [Remote]
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Support Operations Lead

Overview

Attio is on a mission to redefine CRM for the AI era. We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams.

Job Description

Attio is a company focused on redefining CRM for the AI era, building the first AI-native CRM designed for ambitious go-to-market teams. They have recently announced a $52M Series B funding round led by GV (Google Ventures) with support from Redpoint, Balderton, Point Nine, and 01A.

Responsibilities

  • - Own and grow the support operations function end-to-end, from strategy through tactical execution
  • - Develop the systems, processes, and rhythms that enable seamless global support
  • - Design and implement proactive, data-driven workflows that improve response times, increase efficiency, and reduce friction for both customers and agents
  • - Manage and enhance the tools that power our support ecosystem (Intercom, Attio, Guru, Notion, Slack, and more)
  • - Lead initiatives to leverage AI and automation for faster, smarter customer support
  • - Create scalable playbooks and workforce management systems
  • - Build and maintain dashboards that track customer satisfaction, team performance, and product health
  • - Partner with Product, Engineering, Success, and Sales to ensure alignment on customer experience priorities
  • - Create and manage internal enablement, training, and QA programs
  • - Work closely with our Customer Education team to expand our Help Centre

Required Skills

  • - 4+ years in Support Operations or CX Ops within a B2B SaaS environment
  • - Strong understanding of modern support technology stacks and automation platforms (Intercom, Fin, Zapier/Make/n8n, BI tools, APIs, SQL)
  • - Skilled at using AI to improve support workflows
  • - Exceptionally organized with the ability to turn ambiguity into structure
  • - Confident working with data to uncover trends, measure impact, and inform decisions
  • - Excellent written and verbal communication skills
  • - A proactive problem-solver who’s always exploring new ways to improve the customer and agent experience
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About the company

Attio

Consolidated task management — Powerful, automated project management platform -- now with end-to-end, fully enabled AI. Run projects faster & smarter, banish data silos with our integrated project management.


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