
Talent Development Program Manager
Overview
Customer.io is hiring a Talent Development Program Manager to help build and scale programs that enhance employee growth and leadership capability.
Job Description
Customer.io is a platform that powers automated communication for over 8,000 companies, focusing on building great teams and software.
Responsibilities
- - Partner closely with the Director of Learning, Growth, and Development to design and scale programs that strengthen manager capability and support employee growth at every level.
- - Lead the execution of development programs from concept through delivery and iteration.
- - Facilitate live workshops, cohort programs, and development sessions that are practical, engaging, and immediately applicable.
- - Help design and run programs such as mentorship programs, AI capability training, and skill academies.
- - Partner with teams to turn performance insights and evolving business needs into thoughtful development initiatives.
- - Evaluate program effectiveness, identify opportunities for improvement, and help evolve development programs.
Required Skills
- - 4–7+ years of experience in talent development, learning and development, leadership development, program management, or a related field.
- - Experience facilitating engaging learning experiences and creating comfortable learning environments.
- - Experience building or scaling programs or initiatives and managing execution from planning through delivery.
- - Strategic thinking and curiosity about learning's connection to organizational effectiveness.
- - Clear communication skills and ability to build trust quickly with stakeholders.
- - Ownership mindset and builder mentality.
Benefits
- - 100% coverage of medical, dental, vision, and supplemental insurance premiums for you and your family.
- - 16 weeks paid parental leave.
- - Unlimited PTO.
- - Remote work and wellness stipends.
- - Professional development budget.
About the company
Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.
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