Customer.io
Talent Development Program Manager
Customer.io
$95k - $105k
Worldwide (Remote)

Talent Development Program Manager

Overview

Customer.io is hiring a Talent Development Program Manager to help build and scale programs that enhance employee growth and leadership capability.

Job Description

Customer.io is a platform that powers automated communication for over 8,000 companies, focusing on building great teams and software.

Responsibilities

  • - Partner closely with the Director of Learning, Growth, and Development to design and scale programs that strengthen manager capability and support employee growth at every level.
  • - Lead the execution of development programs from concept through delivery and iteration.
  • - Facilitate live workshops, cohort programs, and development sessions that are practical, engaging, and immediately applicable.
  • - Help design and run programs such as mentorship programs, AI capability training, and skill academies.
  • - Partner with teams to turn performance insights and evolving business needs into thoughtful development initiatives.
  • - Evaluate program effectiveness, identify opportunities for improvement, and help evolve development programs.

Required Skills

  • - 4–7+ years of experience in talent development, learning and development, leadership development, program management, or a related field.
  • - Experience facilitating engaging learning experiences and creating comfortable learning environments.
  • - Experience building or scaling programs or initiatives and managing execution from planning through delivery.
  • - Strategic thinking and curiosity about learning's connection to organizational effectiveness.
  • - Clear communication skills and ability to build trust quickly with stakeholders.
  • - Ownership mindset and builder mentality.

Benefits

  • - 100% coverage of medical, dental, vision, and supplemental insurance premiums for you and your family.
  • - 16 weeks paid parental leave.
  • - Unlimited PTO.
  • - Remote work and wellness stipends.
  • - Professional development budget.

About the company

Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.


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