Technical Account Manager - DACH (German-Speaking)

Overview

Job Description

Responsibilities

• - Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution
• - Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value
• - Utilize product domain expertise to serve as a trusted technical advisor and resource for customers
• - Guide customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager
• - Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience
• - Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities
• - Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success
• - Provide customers' feedback to Nerdio's product management and engineering teams to help identify friction points and suggest new features
• - Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management

Required Skills

• - Minimum of 5 years of relevant experience in account management, consulting, or professional services
• - Hands-on experience deploying and optimizing VDI environments, preferably with AVD (Azure Virtual Desktop) experience
• - Strong understanding of XaaS businesses (e.g., SaaS, PaaS, IaaS) and experience managing customer relationships across IT Operations, Finance, and Software Engineering roles
• - Ability to guide customers through software implementation, drive adoption, and ensure customers realize the full value of the product
• - Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively
• - Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders
• - Fluency in English and German is essential, and fluency in other languages is beneficial

Benefits

• - Competitive Base + Commission Plan
• - Stock Options
• - Health and Welfare Plans*
• - Life and Disability Plans*
• - Retirement Plan*
• - Unlimited Flexible Paid Time Off......including your birthday off!
• - Collaborative Team Culture
• * Benefits for international employees, outside the US, vary by country