Technical Account Manager
Overview
LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production.
Job Description
Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.
Responsibilities
- - Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams in our customer base.
- - Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward what will scale.
- - Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports.
- - Quarterback the full LiveKit team behind each account, partnering with Developer Success Engineers on day-to-day technical work, Forward Deployed Engineers on deep implementations, and routing hard issues to support and engineering.
- - Be the customer's voice inside LiveKit, translating field signal into product, pricing, and positioning feedback that actually moves the roadmap.
- - Lead executive business reviews that connect platform health to business outcomes, surface technical risks ahead, and align both teams on what comes next.
- - Be on-site with customers for major launches and executive reviews, and lead LiveKit's response in critical escalations to keep the customer's leadership in the loop.
- - Spot expansion signal early and hand it cleanly to sales. You don't carry the number, but you usually see it first.
- - Build the playbooks. This is a new function at LiveKit, and you'll define the engagement model for the company's most important accounts.
Required Skills
- - 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure.
- - A track record as the trusted technical voice for engineering customers.
- - Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns.
- - Familiarity with real-time, distributed, or developer-platform systems.
- - Comfortable owning a portfolio with a proactive system for tracking customer health, not just reacting to fires.
- - You communicate with precision in writing and in person, with engineers and executives.
Benefits
- - An opportunity to build something truly impactful to the world
- - Contribute to open source alongside world-class engineers
- - Competitive salary and equity package
- - Health, dental, and vision benefits
- - Flexible vacation policy
About the company
The all-in-one Voice AI platform. Build, deploy, and scale realtime agents. Open source. Enterprise scale. LiveKit gives AI the ability to see, hear, and speak.
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