Technical Account Manager
Overview
PostHog is hiring a Technical Account Manager to help customers adopt and expand their use of PostHog's products.
Job Description
PostHog is a company that provides an operating system for software builders, offering a range of products from product analytics to AI-powered insights. They are product-led, well-funded, and focused on building an awesome product for end users.
Responsibilities
- - Owning customer feedback and making sure it gets to the wider PostHog team
- - Being hyper responsive and feeling like an extension of a customer''s existing team
- - Being an expert on all PostHog products to help customers see the value and adopt them
Required Skills
- - Technical enough to help customers without asking a sales engineer for help
- - Great at reading the signs of which inbound customers to focus on
- - Good at maintaining long term relationships past the initial sale
- - Able to go deep on understanding PostHog''s products, including more technical ones like Feature Flags and Data Warehouse
- - Commercially-minded and excited about growing and retaining revenue
- - Strong customer focus and good at handling relationships strategically
Benefits
- - Generous, transparent compensation & equity
- - Unlimited vacation (with a minimum!)
- - Two meeting-free days per week
- - Home office coworking credit
- - Private health, dental, and vision insurance
- - Training budget
- - Access to our Hedge House
- - Carbon offsetting
- - Pension & 401k contributions
- - Company offsites
About the company
PostHog started as open source product analytics. We've grown into a product & data toolkit, used by 70,000+ teams. We launched on Hacker News with our MVP – just 4 weeks after we started writing code. The response was overwhelmingly positive. We had over 300 deployments in a couple of days. 2 weeks later, we'd gone past 1,500 stars on GitHub.
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