Technical Customer Success Manager
Overview
PostHog is hiring a Technical Customer Success Manager to engage with larger customers, ensuring their retention and growth.
Job Description
PostHog is a company focused on shipping every product that companies need to run their business, from their first day to IPO and beyond. They started with open-source product analytics and have since expanded to include a built-in data warehouse, a customer data platform, and Max AI, an AI-powered analyst.
Responsibilities
- - Engage with 30-60 paying customers in the $10k-$100k ARR range
- - Build relationships with users and key people in each company
- - Own customer feedback and ensure it reaches the wider PostHog team
- - Be responsive to Slack messages, support tickets, and emails
- - Monitor product usage and revenue data to ensure customer health
- - Build automations to improve job efficiency
Required Skills
- - Able to go deep on understanding PostHog’s products
- - Strong customer focus
- - Able to work at scale with around 50 customers
- - Experience with developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines
- - Pre-sales or Technical Account Manager experience is a plus
Benefits
- - Generous, transparent compensation & equity
- - Unlimited vacation (with a minimum!)
- - Two meeting-free days per week
- - Home office and coworking credit
- - Private health, dental, and vision insurance
- - Training budget
- - Access to Hedge House
- - Carbon offsetting
- - Pension & 401k contributions
- - Company offsites
About the company
PostHog started as open source product analytics. We've grown into a product & data toolkit, used by 70,000+ teams. We launched on Hacker News with our MVP – just 4 weeks after we started writing code. The response was overwhelmingly positive. We had over 300 deployments in a couple of days. 2 weeks later, we'd gone past 1,500 stars on GitHub.
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