Technical Integration Specialist

Overview

Job Description

Responsibilities

• - Collaborating with customers to understand their technical integration needs and assist them through the integration process
• - Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries
• - Helping resolve technical challenges and integration issues alongside Customer Success teams
• - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results
• - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations
• - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding

Required Skills

• - Proven experience in customer support or technical support roles
• - Knowledge of REST-based web services, APIs, and integration best practices
• - Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
• - Detail-oriented mentality with a commitment to delivering exceptional customer support
• - Strong problem-solving skills and a proactive approach to issue resolution
• - Able to support customers and team members between 5am and 1pm UTC (9am to 5pm Armenia time)
• - Familiarity with structured data formats (JSON, CSV) and basic search/index concepts
• - Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs
• - Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP
• - Familiarity working with open source libraries, JavaScript web application development and integration patterns

Benefits

• - Work with smart and empathetic people who will help you grow and make a meaningful impact
• - Regular team offsite events to connect and collaborate
• - Fully remote team - choose where you live
• - Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
• - Work from home stipend! We want you to have the resources you need to set up your home office
• - Apple laptops provided for new employees
• - Training and development budget for every employee, refreshed each year
• - Maternity & Paternity leave for qualified employees