Technical Integration Specialist
Overview
Constructor is hiring a Technical Integration Specialist to help customers improve the search experiences of their websites and mobile apps by integrating with our services.
Job Description
Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents.
Responsibilities
- - Collaborating with customers to understand their technical integration needs and goals
- - Providing expert education and assistance on integrating with our APIs and utilizing our open source libraries
- - Assisting customers in troubleshooting integration issues and resolving technical challenges alongside Customer Success
- - Acting as a liaison between customers and other technical resources to ensure a smooth integration process
- - Responding promptly to customer inquiries and providing clear and concise explanations - assisting in monitoring customer integration health
- - Maintaining up-to-date knowledge of our products and services to effectively address customer questions
- - Documenting customer interactions, common issues, and solutions to improve support processes
- - Contributing to and assisting in maintaining integration documentation and resources for customers and teammates
Required Skills
- - Proven experience in customer support or technical support roles
- - Strong knowledge of web services, APIs, and integration best practices
- - Excellent communication and interpersonal skills
- - Ability to explain technical concepts to non-technical audiences
- - Detail-oriented with a commitment to delivering exceptional customer support
- - Problem-solving skills and a proactive approach to issue resolution
- - Bonus: experience working with open source libraries, JavaScript web application development and integration patterns
- - Bonus: familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP
- - Able to support customers and team members between 12pm and 8pm UTC (9am to 5pm São Paulo time)
Benefits
- - Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
- - Fully remote team - choose where you live
- - Work from home stipend! We want you to have the resources you need to set up your home office
- - Apple laptops provided for new employees
- - Training and development budget for every employee, refreshed each year
- - Maternity & Paternity leave for qualified employees
- - Work with smart people who will help you grow and make a meaningful impact
- - Regular team offsites to connect and collaborate
About the company
Constructor’s AI-powered search and product discovery platform delivers unmatched KPI optimization and fast ROI for enterprise ecommerce brands — while giving customers a personalized, enjoyable shopping experience.
All Job Openings at Constructor