Technical Onboarding Specialist

Overview

Job Description

Responsibilities

• - Performing health checks on the implementation of customers who are about to pay their first bill with PostHog, using the data we track about their usage.
• - Making contact with these customers to get them set up for success with PostHog, ensuring that they can see value from their subscription from the start.
• - Presenting an adoption pathway to customers, educating them on the benefits of the additional products which they may not yet be using.
• - Finding and implementing opportunities for automation in this role.
• - Working with the wider Sales and Customer Success team to identify and hand off potential larger customers who require more focus.

Required Skills

• - You’re able to go deep on understanding PostHog’s products, including more technical ones like Feature Flags and Data Warehouse.
• - Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively.
• - Commercially-minded - you're not just solving problems, you're thinking about how to grow and retain revenue too.
• - Experience onboarding customers to a technical product and helping them use it in a meaningful way.

Benefits

• - Generous, transparent compensation & equity
• - Unlimited vacation (with a minimum!)
• - Two meeting-free days per week
• - Home office Coworking credit
• - Private health, dental, and vision insurance.
• - Training budget
• - Access to our Hedge House
• - Carbon offsetting
• - Pension & 401k contributions
• - Company offsites