Python
TypeScript
Node.js
Technical Operations Manager
Overview
Customer.io is looking for a Technical Operations Manager to join our Strat Ops team, focusing on building AI-assisted internal tooling and automating operational processes.
Job Description
Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Responsibilities
- - Partnering with our Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools
- - Building and maintaining internal automations and integrations across our stack using n8n, Python, TypeScript, and AI agents
- - Documentation, runbooks, and enabling the rest of the company to self-serve through better systems
- - Supporting broader Strat Ops and BizOps requests as they arise
Required Skills
- - 3-6 years in a technical generalist role — tech ops, IT engineering, platform engineering, or solutions engineering — at a B2B SaaS company
- - Demonstrated experience in Python, TypeScript/Node.js, or Go, with real systems you''ve built and maintained
- - Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG, or similar)
- - Practical experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration)
- - Comfort with at least one major cloud platform (GCP preferred)
- - Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf, or similar) is a plus
Benefits
- - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- - 16 weeks paid parental leave
- - Unlimited PTO
- - Stipends for remote work and wellness
- - A professional development budget
About the company
Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.
All Job Openings at Customer.io