Training & Education Lead

Overview

Job Description

Tern is a venture-backed software company on a mission to reshape the $127B travel agency industry—by giving power back to the entrepreneurs who built it. Nearly 98% of travel agencies are small businesses. These businesses have been chronically underserved by technology. We’re here to change that. Our platform helps travel advisors run more efficient, professional, and profitable operations—giving them the modern infrastructure they need to lead the next chapter of travel. But the impact goes beyond business. Travel advisors help clients move more intentionally through the world. When a traveler works with an advisor, they're more likely to avoid overtouristed hotspots and more likely to spend their dollars in places where they can do real good. That’s the kind of travel we want more of. At Tern, we believe in small business. We believe in the power of travel. And we’re building the future of both.

Responsibilities

- Design and execute scalable training and education programs tailored to different user segments and learning styles (e.g., self-paced, live sessions, certifications)
- Create and maintain engaging learning content including tutorials, videos, webinars, help articles, onboarding sequences, and knowledge base assets
- Partner with Customer Success, Sales, and Product teams to identify user knowledge gaps and proactively deliver solutions
- Monitor training effectiveness through feedback loops, engagement metrics, and product adoption data
- Lead live training sessions for new travel agency customers, power users, and internal team members as needed
- Manage and expand the Tern Expert training ambassador program
- Build and manage a user education hub or LMS (learning management system) to centralize resources and learning paths
- Stay informed of product updates and continuously evolve training materials to reflect new features or best practices
- Own, establish, and evolve our Learning Management System
- Collaborate with the product marketing team to support feature launches with training assets

Required Skills

- 3+ years of experience in training, education, and customer enablement, within a SaaS or tech environment
- Proven ability to own the entire stack: everything from instructional design, to content creation, to LMS management
- Strong track record of managing across multiple channels - LMS, in-app education, events, webinars, ambassador programs, etc
- Proven ability to build educational content and programs from the ground up
- Strong instructional design skills and a keen understanding of adult learning principles
- Excellent verbal and written communication, with a talent for making complex concepts clear and engaging
- Empathy for users and a desire to help others succeed
- A strong familiarity and POV on standing up and evaluating an LMS - you have pattern recognition over the LMS market and can identity the opportunities within
- Familiarity with internal support tools (e.g. Intercom) sand how that intersects with overall training strategy
- A collaborative mindset, with experience partnering across teams to achieve shared goals

Benefits

- Be part of a mission-driven team transforming the travel planning space
- Work with a supportive, curious, and creative team
- Influence and shape our user success strategy from the ground up
- Competitive salary, equity, and benefits package

Apply Now ->

About the company

Tern

At Tern, we’re redefining how travel advisors work. Our mission is to empower these small and medium-sized businesses with technology that’s long overdue. We’re a fast-growing startup with a vibrant community and a passion for building something extraordinary. If you’re driven, curious, and ready to work hard, we want you on our team. Join us in shaping the future of travel.

All Job Openings at Tern