Trust & Safety Lead
Overview
At Feeld, we are creating a world where everyone is more intimately connected to each other and themselves. We are building an inclusive, human-centred product and are looking for a Trust & Safety Lead to become part of our remote team and our mission to elevate the human experience of sexuality and relationships.
Job Description
Feeld is an independent, experimental and fully remote organisation reshaping the dialogue on dating and sexuality. The company was founded in 2014 and has evolved since to become the open, distributed structure it is now. We have a naturally agile and fluid culture.
Responsibilities
- - Design and evolve enforcement policies that protect Members from harm while honouring consent, freedom of expression, and community diversity
- - Build and maintain scalable systems for reporting, moderation, and safety signals in collaboration with Product and Engineering
- - Partner with GRC to provide support for Support with clear guidance for case handling, escalation, and appeals
- - Lead the development and launch of a Member-facing Safety Portal that centralizes policies, reporting options, and safety education
- - Translate legal and regulatory obligations (e.g., NCII, age verification, online safety laws) into actionable product and policy changes
- - Partner with Legal and GRC to create enforcement protocols that are audit-ready and aligned with global compliance expectations
- - Analyse safety trends, appeal data, and harm signals to inform detection systems, policy updates, and prioritisation
- - Own cross-functional response plans for high-severity safety incidents—including IRL event harm, NCII, or coordinated abuse
- - Champion inclusive, survivor-informed, and trauma-aware approaches to platform safety
- - Represent Trust & Safety internally, advocating for Member protection and platform integrity in all roadmap discussions
Required Skills
- - Experience developing or enforcing policies that address online harm, abuse, or platform safety
- - A strong understanding of how to balance Member safety, product integrity, and freedom of expression
- - Comfort working across disciplines—especially with Legal, Engineering, Support, GRC, and Product teams
- - The ability to think in systems: connecting policies, tooling, and detection into scalable workflows
- - A deep respect for consent, inclusion, and emotional nuance in how safety is defined and enforced
Benefits
- - Flexible working hours
- - Unlimited paid time off
- - A fully remote working situation
- - GBP £3k equipment and home office budget
- - Learning & development budget
- - On demand therapy sessions and mental health support via Spill
- - In-person meet ups
- - A compensation system that is transparent, honest, and equitable
About the company
Feeld’s ever-evolving platform creates safer, more inclusive spaces online and IRL for everyone to express and explore gender, sexuality, and desire outside of existing blueprints.
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