Channel Operations Manager

Overview

Job Description

Responsibilities

• - Review existing channel operations processes and identify areas for improvement
• - Implement and own key channel processes such as our deal registration and partner activation processes
• - Administer our partner portal and work to make enhancements that align to our GTM strategies working closely with partner program and partner Marketing resources
• - Be a key business partner for our Channel Leadership team to help execute ideas and strategies in our Revenue systems and processes
• - Work alongside Channel leadership to ensure that partners are properly activated and able to transact with Docker
• - Create and help manage key channel metrics that help our channel leadership team make quality decisions aligned to the right outcomes for Docker
• - Ensure that our channel processes are layered seamlessly into Docker systems
• - Maintain the verified partner list within Salesforce and ensure these are clearly identifiable
• - Own the channel operations internal documentation
• - Manage and prioritize implementation of key projects including scoping of requirements, writing business requirement documents, collaborating with cross functional teams, and working alongside the business systems team to build, test and roll out new processes
• - Be the subject matter expert for all channel related operations
• - Hold responsibility for updating partner systems as needed in line with any partner program changes
• - Assist with setting and managing the channel quotas
• - Build processes and policies to identify adherence to partner program requirements

Required Skills

• - 4+ years of experience in Channel Operations working closely with Channel leadership
• - Experience working for a high growth software/SaaS company
• - Track record of defining channel operational processes and collaborating with technology teams for successful implementation of projects
• - Exceptional communication and interpersonal skills
• - Technically savvy with Google Suite, Salesforce, Tackle & Allbound
• - Confident in understanding and implementing channel related policies and processes into business systems
• - Ability to think strategically and translate business needs into actionable plans within a fast paced environment
• - Comfortable and familiar with cross-functional collaboration
• - Understand a variety of channel motions and different types of partnerships
• - Energy, enthusiasm, and love of building
• - Experience working with a global channel team
• - Strong analytical skills with experience in data analysis and reporting tools
• - Comfortable with new technologies and ability to communicate with those who are tech-savvy

Benefits

• - Freedom & flexibility; fit your work around your life
• - Designated quarterly Whaleness Days plus end of year Whaleness break
• - Home office setup; we want you comfortable while you work
• - 16 weeks of paid Parental leave
• - Technology stipend equivalent to $100 net/month
• - PTO plan that encourages you to take time to do the things you enjoy
• - Training stipend for conferences, courses and classes
• - Equity; we are a growing start-up and want all employees to have a share in the success of the company
• - Docker Swag
• - Medical benefits, retirement and holidays vary by country
• - Remote-first culture, with offices in Seattle and Paris