Customer Experience Engineer, CXE-T (EMEA)

Overview

Job Description

Responsibilities

• - Design and deliver advanced technical sessions (webinars, live builds, architecture deep dives, workshops) for platform, DevOps, security, and engineering audiences.
• - Create structured enablement series aligned to customer maturity stages (e.g., secure SDLC, supply chain hardening, container governance).
• - Develop repeatable technical learning paths that drive adoption beyond initial onboarding.
• - Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution.
• - Define technical success criteria and evaluation benchmarks for common adoption scenarios (e.g., policy enforcement, image integrity, SBOM visibility, secure pipelines).
• - Translate Docker capabilities into practical architectural patterns customers can implement.
• - Produce deep technical assets: Recorded walkthroughs, Architecture reference guides, Advanced implementation blogs, Reusable demo environments.
• - Act as a field-informed voice into Product and Engineering, surfacing real-world technical friction.
• - Serve as a subject matter expert for non-support technical questions that exceed standard documentation.
• - Provide architectural guidance across: Secure build pipelines, Software supply chain integrity, Container security and governance, AI/ML workload governance (where applicable).

Required Skills

• - 5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles.
• - Strong hands-on expertise in: Docker and container ecosystems, Secure software supply chain practices, CI/CD pipelines and modern cloud-native architecture.
• - Experience designing and executing structured PoCs with defined success criteria.
• - Ability to present complex technical topics clearly to senior engineering audiences.
• - Strong written communication skills; experience producing technical blogs or deep technical content.

Benefits

• - Freedom and flexibility; fit your work around your life
• - Designated quarterly Whaleness Days plus end of year Whaleness break
• - Home office setup; we want you comfortable while you work
• - 16 weeks of paid Parental leave (after 6 months of employment)
• - Technology stipend equivalent to 100 USD net/month
• - PTO plan that encourages you to take time to do the things you enjoy
• - Training stipend for conferences, courses and classes
• - Equity; we are a growing start-up and want all employees to have a share in the success of the company
• - Docker Swag
• - Medical benefits, retirement and holidays vary by country
• - Remote-first culture, with offices in Seattle and Paris