Director, Sales EMEA

Overview

Job Description

Responsibilities

• - Lead and scale a team of Account Executives focused on mid-market and early enterprise accounts across EMEA.
• - Elevate sales conversations: coach your team to move beyond features, uncover business challenges, and align Customer.io to meaningful outcomes.
• - Guide strategic selling motions using frameworks like MEDDICC, Challenger, or SPIN to build trust and demonstrate long-term value.
• - Develop and execute regional territory plans that create healthy pipeline and support sustained growth across diverse EMEA markets.
• - Lead and coach on outbound sales motion: ensure your team builds the majority of pipeline through outbound prospecting and proactive engagement within EMEA.
• - Partner cross-functionally with Marketing, Sales Development, and Partnerships to bring the best of Customer.io to every customer interaction.
• - Coach and enable your team across the full sales cycle, with a strong emphasis on thoughtful discovery and solution design.
• - Forecast with accuracy, ensuring leadership has clear visibility into pipeline health and deal progress.
• - Hire, onboard, and develop exceptional talent, fostering a culture of integrity, collaboration, and high performance.

Required Skills

• - 7+ years of SaaS sales leadership experience, including building and leading high-performing AE teams.
• - Strong track record of driving solution/value-based selling motions that earn trust and deliver measurable customer outcomes.
• - Experience selling into mid-market and early enterprise segments, ideally in martech, CDP, or customer engagement platforms.
• - Experience navigating complex, multi-country sales environments across EMEA, including varying market dynamics and buying behaviors.
• - Skilled in coaching teams on outbound pipeline generation and instilling the discipline needed to build the majority of pipeline through outbound efforts.
• - Skilled in coaching teams on discovery, consultative selling, and outcome alignment.
• - Data-driven operator who can forecast, manage to targets, and instill operational rigor.
• - Inspirational leader who balances accountability with development — motivating teams to perform at their best while growing their careers.
• - Collaborative partner who builds strong relationships across GTM, Product, and Customer Success.

Benefits

• - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• - 16 weeks paid parental leave.
• - Unlimited PTO.
• - Stipends for remote work and wellness.
• - A professional development budget.