
Information Security Specialist
Overview
Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Job Description
As our first dedicated InfoSec hire, you'll be the go-to person for securing our organizational systems, data, and operations across a globally distributed, remote-first company.
Responsibilities
- - Develop and maintain a practical framework for evaluating, approving, and securely deploying AI tools across the organization.
- - Own our vulnerability management program β scanning, triaging, coordinating remediation, and tracking resolution across infrastructure, applications, and endpoints.
- - Support and improve our compliance posture (SOC 2, ISO 27001), including evidence collection, control monitoring, and audit support.
- - Lead security incident response β investigate alerts, coordinate containment, document root causes, and drive improvements.
- - Manage and tune security tooling (EDR, SIEM/logging, DLP, email security, identity and access management controls).
- - Conduct security reviews of third-party vendors, SaaS integrations, and AI services β evaluating data handling, model training policies, and privacy commitments.
- - Develop and maintain security policies, standards, and runbooks that are practical and right-sized for our environment.
- - Partner with Platform Security and Engineering on application security topics β advising on secure architecture, reviewing configurations, and supporting penetration testing efforts.
- - Drive security awareness initiatives β phishing simulations, training programs, AI literacy education, and ongoing guidance for the team.
- - Monitor and assess emerging threats (including AI-driven attack vectors), and translate them into actionable recommendations for leadership.
Required Skills
- - 4+ years of experience in information security, cybersecurity, or a related technical discipline.
- - A pragmatic, enabling mindset toward AI β you understand the risks but you're not reflexively restrictive.
- - Hands-on experience with compliance frameworks (SOC 2, ISO 27001) β you've been through audits and know how to keep controls healthy.
- - Strong knowledge of cloud security fundamentals (AWS, GCP, or similar), endpoint protection, and identity/access management.
- - Experience with security tooling β EDR, SIEM, vulnerability scanners, DLP, and email security platforms.
- - Solid understanding of incident response processes and the ability to stay calm under pressure.
- - Familiarity with SaaS environments, remote-first operations, and the security challenges that come with them.
- - Strong written communication skills β you can write a clear policy, a concise incident report, and a Slack message that people actually read.
- - Self-starter mentality β you're comfortable working autonomously and prioritizing across competing demands.
- - Experience evaluating AI/ML tools for data privacy and security risks is a strong plus.
- - Experience in vendor risk assessment and third-party security reviews.
- - Security certifications (CISSP, CISM, CompTIA Security+, or similar) are a plus but not required.
Benefits
- - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
- - 16 weeks paid parental leave.
- - Unlimited PTO.
- - Stipends for remote work and wellness.
- - A professional development budget.
About the company
Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.
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