Midmarket Account Manager

Overview

Job Description

Responsibilities

• - Own a defined portfolio of customers
• - Run onboarding from contract to first successful use case
• - Ensure customers implement core features: routing, integrations, workflows
• - Identify gaps between what was sold and what is live
• - Track usage and intervene early when accounts stall
• - Identify expansion opportunities across seats, features, and usage
• - Initiate and run expansion conversations
• - Maintain direct relationships with operators and decision-makers

Required Skills

• - Take ownership of revenue, not just relationships
• - Comfortable working through product details with customers
• - Ability to move from problem → solution → expansion
• - Understand how the product works at a workflow level
• - Explain and implement solutions with customers
• - Identify where value exists and convert it into revenue

Benefits

• - Work from anywhere, anytime, fully remote & async
• - Earn the same salary no matter where you live
• - No standups, no micromanagement, no unnecessary calls
• - Real flexibility, take time for life stuff, no approval needed
• - 30 paid OOO days per year (wherever you are in the world)
• - Yearly team retreats in beautiful locations
• - People-first culture, stable, family-friendly, kind